Sales Hotline: +44 (0)1492 541300

Welcome to The HEMA Shop!

Deliveries

Delivery is free in the U.K. for all orders over £200 and is usually received within 1-3 working days between 9 am and 5pm Monday to Friday. However, we always endeavour to have the parcel delivered to you via next working day delivery.

Our main courier is Parcel Force International. Parcel Force are the largest couriers in the U.K. and have largest delivery network and best tracking system available. Having tried other courier services such as DHL we have found Parcel Force to be far superior in every way

All deliveries to mainland UK are free for orders over £200. For orders below this amount there is an additional £6.96 Inc 20% VAT postage charged. We also can deliver to the following areas where the following surcharges will apply:-

UK Mainland - £6.96 Exc. VAT/ £8 Inc VAT
UK Mainland - FREE for orders over £200 Inc VAT
UK Offshore Islands - £17.40 Exc VAT / £20.00 Inc VAT (Including Isle of Wight, Isle of Man, Scilly Isles & Shetland Isles)
Northen Ireland - £17.40 Exc VAT / £20.00 Inc VAT
Southern Ireland - £14.06 Excl VAT/ £16.00 Inc VAT
Channel Islands - £10.40 Excl VAT / £12.00 Inc VAT

We also offer the following delivery service:-

Before 9am GUARANTEED £15 Exc VAT £17.25 Inc VAT
Before 10am GUARANTEED - £13 Exc VAT / £14.95 Inc VAT
Before 12pm GUARANTEED - £11 Exc VAT / £12.65 Inc VAT

Saturday Delivery:-

£22.60 Exc VAT/ £26.00 Inc VAT

On the night of dispatch Parcel Force will email you giving you the tracking details of your parcel(s). You can also follow the link below and or the 'parcel tracker' button to the right.

You can track your delivery by Parcel Force by clicking on the link below:-

http://www.parcelforce.com

As you go through check out you will be given the option for your parcels to be delivered to a different address. Additionally, there is a shipping notes section where you can add information to help the delivery. In this section please feel free to specify a particular day for your delivery. For example you may request - "Please deliver on Friday the 16th March". Please feel free to call us on 01492 541300 to ensure that any special requests have been noted.

Please note, our couriers can not deliver to PO Box addresses.

Please Note
In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will in turn be responsible for the shipping costs to you if the goods are faulty during this period.

If an item is returned unwanted/unsuitable, which brings the value of your order below an offer threshold or the threshold for free delivery your refund will be adjusted to reflect the fact that the offer is no longer valid.

We aim to deliver goods to destinations in the UK within 1 to 3 working days using our nominated courier, once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us by email at sales@theknightshop.co.uk or by telephone on 01492 541300 . We will endeavour to inform you if we become aware of an unexpected delay.

Registered Company number. 6769534 (England and Wales) UK Vat Number: 779 5190 76