Sales Hotline: +44 (0)1492 541300

Welcome to The HEMA Shop!

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
Returns are easy. You can return goods you have ordered from us for any reason at any time within 30 days of receipt for a full refund or exchange. There will be no charge for returns if the goods are deemed faulty. If you have a change of heart and decide you have ordered the wrong product we can arrange a pick up for you. This is done at cost which is £12 per box. If your are unsure of the exact price please do not hesitate to contact us on 01492 541300 .For returns, whereby you have ordered the wrong product or had a change of heart - all we ask is that the items are unused, unassembled condition and in its original packaging in a saleable condition and that you inform us within 7 days of you receiving your order. Please take reasonable care of the items whilst they are in your possession and any repackaging of items must also be done with due care and attention. If you would like to contact us via email, please e-mail us at sales@theknightshop.com, we will endeavour to respond within 24 hours to all questions, problems and queries.

Upon cancellation of the order we will give you a full refund of the amount paid or an exchange credit as required.

If an item is returned unwanted/unsuitable, which brings the value of your order below an offer threshold or the threshold for free delivery your refund will be adjusted to reflect the fact that the offer is no longer valid.

The rights to return the goods to us will not apply in the following circumstances: -
(1) In the event that the product has been used - unless the product is faulty
(2) In the event that the product has been assembled - unless the product is faulty
(3) To any products that we have made or customised specifically for you
(4) The items were ordered especially for yourself from our supplier
(5) If you have not informed off that you wish to return your product(s) within 7 days of delivery.

Registered Company number. 6769534 (England and Wales) UK Vat Number: 779 5190 76