Sales Hotline: +44 (0)1492 541300

Welcome to The HEMA Shop!

Shipping and Handling

UK Delivery

Delivery is free in the U.K. for all orders over £200 and is usually received within 1-3 working days between 9am and 6pm Monday to Friday. However, we always endeavour to have the parcel delivered to you via next working day delivery.

Our main courier is Parcel Force International. Parcel Force is the largest courier in the U.K. and has the largest delivery network and best tracking system available. Having tried other courier services, such as DHL, we have found Parcel Force to be far superior in every way

All deliveries to mainland UK are free for orders over £200. For orders below this amount, there is a postage charge of £6.67 exc.VAT (£8.00 Inc VAT). We also can deliver to the following areas where the following surcharges will apply:-

UK Mainland - £8 
UK Mainland - FREE for orders over £200 

Scottish Highlands - £18

Northern Ireland / Isle of Man - £20.00 
Channel Islands - £15.00 
Republic of Ireland - £17.00

We also offer the following delivery service:-

Before 9am GUARANTEED - £18 
Before 10am GUARANTEED - £15.60 
Before 12pm GUARANTEED - £10.00 

Saturday Delivery

Before 12pm GUARANTEED - £24 (£16 if order is over £200 - UK mainland only)

On the night of dispatch Parcel Force will email you giving you the tracking details of your parcel(s).

You can track your delivery by Parcel Force by clicking on the link below:-

https://www.parcelforce.com/track-trace

As you go through check out you will be given the option for your parcels to be delivered to a different address. Additionally, there is a shipping notes section where you can add information to help with the delivery. In this section please feel free to specify a particular day for your delivery. For example, you may request - "Please deliver on Friday the 16th March". Please feel free to call us on 01492 541300 to ensure that any special requests have been noted.

Please Note

Our couriers cannot deliver to PO Box addresses. 

A signature is required for all deliveries.

Customers must have a shipping address where someone will be in to avoid any issues with deliveries.

In the unlikely event of your goods being delivered faulty or damaged, you must contact us within 7 days of the date of delivery in order for us to arrange a replacement. Warranties issued by the manufacturer and ourselves concerning faulty or damaged goods do not in any way exclude the statutory rights of the customer under the Sale of Goods Act. We will, in turn, be responsible for the shipping costs to you if the goods are faulty during this period. 

We aim to deliver goods to destinations in the UK within 1 to 3 working days using our nominated courier, once they have been dispatched by ourselves. However, we cannot be liable for any loss caused to you by late delivery. If the goods are not delivered within the delivery time we quote for that item, please contact us by email at sales@theknightshop.com or by telephone on 01492 541300. We will endeavour to inform you if we become aware of an unexpected delay.

Registered Company number. 6769534 (England and Wales) UK Vat Number: 779 5190 76